Author
Irena Mladenova; Velizar Shalamanov; Antoniya Shalamanova-Filipova
Published in
Information & Security: An International Journal, Volume 53, Issue 1, p.131-146 (2022)
Keywords
change management, governance consulting, service design and provision, stakeholder management
Open Access
Yes
Abstract
This study aimed to develop a methodology for governance model implementation and transition for a collaborative networked organisation in the cyber domain by establishing effective stakeholder management and customer satisfaction assessment program. The article summarises the findings, describing the identified services for governance consulting and presenting the developed proprietary tools in the phase of transition and stakeholder management. The relation between the theoretical model for governance model change management, required tools, and implementation as a service support the exploitation strategy of the ECHO Governance Consulting Services asset. It provides an example of designing the processes and business model for the functional service group for governance consulting and potential federation with other network assets. Special attention is paid to stakeholder management for the success of the service provision.